Flower Delivery Terms for Plaistow & Nearby | Orders, Cancellations and More

Terms & Conditions for Online Flower Delivery in Plaistow

Introduction

These Terms & Conditions govern your use of the Flowers Plaistow website and the services provided for online flower delivery in Plaistow and the surrounding areas. By placing an order with us, you agree to these Terms & Conditions, which are designed to ensure a clear understanding of our processes for both parties. Please read them thoroughly before ordering. If you do not agree with any part of these terms, you should not proceed with your order.

These terms apply to all customers who place flower delivery orders to Plaistow and all nearby districts serviced by us. For clarity, references to "we", "us", and "our" refer to Flowers Plaistow; references to "you" and "your" mean the customer placing the order.

Order Process

Our online platform offers a variety of floral arrangements for every occasion, available for delivery throughout Plaistow and surrounding areas. To order flowers online:

Browse our catalogue and select the preferred arrangement or bouquet.
Add your selection to your shopping basket and proceed to checkout.
During checkout, you will be prompted to provide recipient details, a delivery address, and any specific instructions.
Select your preferred delivery date and, if available, delivery time.
Review your order summary and make any corrections before confirmation.
Accept these Terms & Conditions by ticking the appropriate box, and proceed to payment.

After successfully placing an order, you will receive an automated confirmation via the website and/or SMS. Orders are processed upon receipt of full payment. Should any ordered item become unavailable, we will contact you as soon as possible to agree on a suitable replacement or offer a refund.

We recommend checking all details before finalising your order to minimise errors, especially regarding recipient names, addresses, and delivery dates. Incorrect information may result in delays or failed delivery.

Pricing and Payments

All prices displayed on the Flowers Plaistow website are in British Pounds Sterling (£) and include applicable VAT unless otherwise stated. Delivery fees, where applicable, will be clearly stated prior to completing your order.

Accepted payment methods include major credit cards, debit cards, and any additional options shown at the point of purchase. Payment is required in full at the time of order, and orders will not be dispatched until cleared funds have been received.

All payment transactions are processed securely using industry-standard encryption. We do not store bank card details after your order is processed in compliance with data protection and PCI regulations.

In the event of a pricing or typographical error on the website, we reserve the right to cancel affected orders and issue a full refund if payment has already been taken. We will endeavour to inform you promptly in such circumstances.

Delivery Policy

Flowers Plaistow offers delivery throughout Plaistow and its surrounding areas, within the coverage specified on our website. Delivery dates and time slots are subject to availability and may vary depending on order volume and exceptional circumstances.

We always aim to deliver on your chosen date, but please note that same day and next day delivery services are subject to cut-off times and the availability of stock. In rare cases of delay due to external factors such as adverse weather, traffic, or force majeure, we will communicate with you to offer alternative arrangements where possible.

You are responsible for ensuring that someone is available at the delivery address to receive the flowers. If the recipient is unavailable, we will follow your instructions provided at checkout (for example, leaving with a neighbour or at a safe place), or, if none are provided, use reasonable discretion. We accept no liability for loss or damage arising if incorrect delivery information is provided or the recipient cannot accept the delivery when scheduled.

All delivered flowers are guaranteed to be fresh and of high quality upon arrival. Please inspect your flowers upon delivery and contact us within 24 hours if you believe the items are unsatisfactory. Photographic evidence may be required to assist with any investigation.

Cancellations and Amendments

You may cancel or amend your order up to 24 hours before the scheduled delivery date. To do this, please notify us via the website or your account area. Orders cancelled less than 24 hours before the delivery date may not be eligible for a full refund, especially if preparation or dispatch has already begun.

If, for any reason, we are unable to fulfil your order (e.g. due to stock shortages or operational issues), we will promptly contact you to discuss alternative solutions or arrange a full refund.

In the event of a refund being due, we will process the payment using the same method as the original transaction within 5 working days of confirmation of cancellation.

Returns and Quality Assurance

We are committed to delivering high-quality floral arrangements for every order. If you are not satisfied with your flowers, please contact us within 24 hours of delivery. We may ask for photographic evidence to assess the issue. At our discretion, we may offer a partial refund, replacement, or, in exceptional cases, a full refund if the flowers did not meet the expected standard.

Due to the perishable nature of flowers, returns are not always feasible. However, we will work with you to resolve any concerns relating to freshness, quality, or delivery as quickly as possible. These remedies do not affect your statutory rights.

Liability

We aim to provide the finest service for all customers ordering flowers in Plaistow and its surrounding areas. Our total liability for loss or damage arising in connection with your order shall be limited to the amount paid for that order. Under no circumstances will we accept liability for losses related to any business of the customer, such as loss of profits.

We shall not be liable for any delay or non-performance of our obligations under these Terms & Conditions arising from any cause beyond our reasonable control, including but not limited to natural disasters, severe weather, third-party failures, or strikes.

We do not accept liability for any indirect or consequential loss. Our flowers and arrangements are intended for decorative and gifting purposes only. We recommend following care instructions provided to optimise the lifespan of your arrangement. No compensation will be given for failure to follow such instructions leading to premature wilting or damage.

Personal Data and Privacy

All personal information provided is handled in accordance with UK data protection laws. Your information is used only to process your order and improve our services. We will not share your data with third parties except as necessary to deliver your order (e.g., to our delivery partners).

For further information, please review our privacy policy on the website.

Intellectual Property

All content on Flowers Plaistow, including but not limited to text, images, and product designs, is the property of Flowers Plaistow and is protected by UK intellectual property law. Any unauthorised use, reproduction, or distribution is strictly prohibited.

Changes to Terms & Conditions

We reserve the right to revise these Terms & Conditions, including policies affecting the order process, payment, and delivery, at any time. Changes will be posted on our website, and it is your responsibility to check for updates prior to placing your order. The Terms & Conditions in force at the time you place your order will apply to that transaction.

Governing Law

These Terms & Conditions and any disputes arising under or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. If any term is found unenforceable or invalid, the remainder of these terms will remain in full effect.

Any dispute relating to your use of the Flowers Plaistow website or an order placed shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Final Statement

By using the Flowers Plaistow website and placing an order for flower delivery in Plaistow or any surrounding area, you accept these Terms & Conditions in full. For any further clarification, please refer to our website's FAQs or contact our customer service team via the available support channels.

We thank you for choosing Flowers Plaistow and look forward to assisting you with all your floral delivery needs in Plaistow and nearby areas.