Returns, Refunds and Complaint Procedures at Flowers Plaistow

Our Fresh Flowers Guarantee in Plaistow

At Flowers Plaistow, we take great pride in delivering exquisite, fresh flowers to households and businesses throughout Plaistow and the surrounding areas. As a trusted local florist, your satisfaction is our highest priority. Our Fresh Flowers Guarantee means you can always expect your arrangements to arrive vibrant and beautiful. If you have any concerns regarding your order, please rest assured that we are here to help.

Damaged-on-Arrival Policy

We take special care in packaging and handling your floral arrangements. However, on rare occasions, items may become damaged during delivery. If your flowers arrive in less than perfect condition, please inform us as soon as possible. We ask that you contact us within 24 hours of receipt so we can promptly investigate and resolve the issue. To help us serve you efficiently, please keep the flowers and the packaging for assessment and, if possible, provide images of the damage when requested. Our dedicated team is committed to making things right.

Freshness Window

Flowers are naturally perishable items, but we select only the freshest blooms for every order. Our guarantee covers the freshness of your flowers for at least 5 days from delivery when cared for according to our guidelines. If you experience quality issues within this period—such as premature wilting, petal drop, or similar concerns—please let us know within the 5-day window. We will investigate and offer a suitable solution as quickly as possible, so you can enjoy your flowers just as intended.

Refunds and Replacement Options

Your happiness with our floral products is important to us. If your order does not meet our high standards or arrives damaged, we offer the choice between a full refund or a complimentary replacement arrangement. The appropriate resolution will be discussed with you, taking into account the nature of the issue and your preference. Refunds are processed through your original payment method, while replacements are arranged for delivery at your earliest convenience. We want you to feel confident and satisfied with every Flowers Plaistow experience.

Complaints Process

We genuinely value your feedback and strive to continuously improve our service. Should you wish to make a complaint about your order or an interaction with our team, please contact us directly with details of your concern. We aim to acknowledge all complaints within one working day and resolve most issues within 3 working days. Every complaint is handled confidentially, professionally, and fairly by a member of our management team. Our constructive approach ensures we do our utmost to address your needs and exceed expectations for local Plaistow flower delivery.

Your Trusted Local Florist Serving Plaistow

Flowers Plaistow has built its reputation by providing friendly, reliable, and high-quality floral services to our neighbours in Plaistow. Whether for a special occasion or everyday cheer, we are committed to upholding the highest standard in fresh flowers and customer care. Thank you for choosing your local Plaistow florist—we are always here to make your floral experience wonderful.